Terms

01Who we are

This website is operated by FitChic (“we”, “us”, “our”), an online fitness and lifestyle brand based in the United Kingdom.

We run FitChic entirely online, so the quickest way to reach us about anything, from an order to a legal or formal matter, is by email at [email protected]. If you need our full business details for formal correspondence, just ask and we’ll provide them.

02Our products

We offer two types of products through our store:

• Digital content: downloadable workout programs, nutrition guides, recipe books and freebies (such as the FitChic Fitness Planner, Glute Growth Blueprint and Snatched Kitchen guides).
• Physical goods: FitChic clothing, activewear and accessories.

We take care to describe and show every product accurately, though colours on screen can vary slightly depending on your device.

03Orders and payment

When you place an order at checkout, your order is accepted once we send your confirmation email. All prices are shown in the currency displayed at checkout and include applicable taxes unless stated otherwise.

Payments are processed securely through our payment provider. If we are unable to fulfil an order (for example, if an item is out of stock or there was a pricing error), we will let you know right away and refund you in full.

04Digital programs & freebies

Digital programs and freebies are delivered immediately after purchase or sign-up via a download link on screen and by email. If you don’t see your email within a few minutes, check your spam or promotions folder first, or email us and we’ll resend it.

Personal use only: When you buy or download a FitChic digital guide, you receive a personal licence to save it on your own devices and print a copy for your own use. You must not share, forward, resell, upload, or distribute the files or download links to anyone else.

05Clothing & accessories delivery

For physical orders, delivery options, estimated timescales and shipping costs are shown at checkout. Once your order ships, we will email you tracking details.

If your order is shipped outside the UK, local customs duties or import taxes may apply when the parcel arrives; these are the buyer’s responsibility.

06Returns and refunds

Digital programs (instant downloads)

Under UK consumer law, you normally have 14 days to cancel a digital purchase, unless you ask for immediate access to the download. By buying and downloading a FitChic digital program immediately, you agree that delivery starts straight away and that once the download begins, your 14-day right to cancel ends. Because digital files cannot be “returned”, all digital sales are final once downloaded—unless the file is faulty, in which case we will replace it or refund you.

Clothing & accessories

If you change your mind about physical clothing or accessories, you have [14 / 30] days from the day after you receive your order to tell us you want to return it, and a further 14 days to send it back.

• Items must be unworn, unwashed, free from makeup, fake tan or deodorant marks, and returned with original tags and packaging intact.
• For hygiene reasons, underwear, socks and opened water bottles cannot be returned unless faulty.
• Unless the item is faulty, you are responsible for the cost of return postage. Email [email protected] with your order name and email to start a return, and we’ll send you the return address and instructions.

Nothing in these terms affects your legal rights under the Consumer Rights Act 2015 if something we sell is faulty or not as described.

07Health & fitness disclaimer

FitChic workouts, meal plans, protein targets, food swaps and guides are for general fitness and educational information only—they are not medical or clinical nutrition advice.

• Always consult a doctor or qualified healthcare professional before starting a new exercise program or changing your diet, especially if you are pregnant, postpartum, injured, or have any medical condition or history of disordered eating.
• Listen to your body when training. Stop exercising immediately if you feel pain, dizziness, faintness or shortness of breath.
• Check all recipe ingredients for allergens and intolerances before preparing or eating any meal.
• Every body responds differently; we cannot guarantee specific weight, waist or muscle-gain results.

08Intellectual property

All content on this website and inside our programs—including the FitChic name, logo, videos, photographs, workout plans, recipes and page designs—belongs to FitChic and is protected by copyright and trademark laws. You may not copy or use it for commercial purposes without our written permission.

09Our responsibility to you

We do not exclude or limit our liability to you where it would be unlawful to do so (including for death or personal injury caused by our negligence, or for fraud). Subject to that, we supply our website and products for personal, non-commercial use only, and we are not responsible for any business losses or for injuries resulting from improper exercise form or failure to follow safety guidance.

10Governing law

These terms are governed by the laws of the United Kingdom, and you can bring legal proceedings in the courts of England and Wales, Scotland, or Northern Ireland depending on where you live.

11Contact us

Need help with an order, download or return? Email [email protected].